Customer Service:
If you have any questions or concerns, please call the Customer Service Team toll-free at 1-800-548-1227. Our hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. (PST). You can also reach us via e-mail at Online Store Customer Service.
Righteous Clothing
- 11495 SE Hwy 212
- Clackamas, OR 97015
- Telephone: 1-800-548-1227
Placing Your Order
What is my order status?
- Click here to view your list of orders. You can click “View” on each order to review its current status and retrieve any tracking information. If you don’t find the information you are looking for you can contact customer service for the most recent update.
How do I change or cancel my order?
- To change or cancel your order, you must contact Customer Service. To contact us, please call us at 1-800-548-1227. Most stock orders ship out the day the order is received, excluding weekends, we cannot guarantee that an order can be changed or canceled, although we will take all reasonable steps to accommodate your request. Non-stock orders that are already in production in most cases can not be cancelled.
When will my order ship? What if the item is not in stock?
- Most orders ship out same day but no later than 48 hours (excluding weekends and holidays) for stock items and 7 to 10 business days plus transit time for produce-on-demand items. Given the exceptional global supply chain issues that linger within the industry. These timelines are subject to change without notice.
If your order contains both stock and non-stock items, we will ship your order complete once the non-stock items are produced. If you need your items to ship separately, please contact Customer Service or note on your order that you prefer a split shipment which may incur additional shipping costs. For Stock items that may be temporarily out of stock, a Customer Service representative will contact you as soon as possible with an expected shipping date and/or a comparable substitute. If no response is given within 2 business days, your order is subject to cancellation at our discretion. In the event of substitution we may choose alternate by comparable garments, substitute color or choose from an approved substitution list if that has been provided to one of our representatives.
How will my items ship?
- Your order will ship through USPS or FedEx
An item is missing from my order?
- Please Contact us by phone: 1-800-548-1227 to alert us of the issue, your order number and what is missing.
When will my order ship?
- Most orders ship out same day but no later than 48 hours (excluding weekends and holidays) for stock items and 7 to 21 business days plus transit time for custom logo-ed items.
How much is my shipping?
- Shipping cost depends on the destination, weight of package and shipping method. You can review your shipping before finalizing your order.
How can I track my package?
- Once our warehouse has fulfilled your order, you will be sent an e-mail with tracking details. Alternatively, you can check your order status by logging into your account and viewing your order history.
For international orders, who pays for customs, duties and taxes on the orders?
- Orders outside of the US may be subject to customs, extra duties and taxes, these duties are in addition to the shipping cost placed from the order and are payable upon delivery. If the item is a gift, please note that in the shipping notes.
Payment Security
Is this site secure?
- The site connection is encrypted via SSL while using the site. All information related to your credit card is tokenized and submitted to our credit card processor for purposes of completing the transaction. Customer service only has access to email and address information to facilitate the fulfillment of your order.
I have been declined, help me?
- To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues. However, here are steps you can take to resolve payment issues:
- Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
- Contact your bank about payment authorizations and reserved funds. When you place an order, we contact your card’s issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase. If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization. Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account.
- Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? To keep up with industry standards on security, our store checks for a matching billing address. However, some banks put the number in first in the case of PO Boxes. Please put your PO address in the format of this example: 123 PO Box.
When can I expect my card to charged or credited?
- Your credit card is charged as soon as you process your order. Refunds can take up to 10 days based on each bank.
What Company name will appear on my credit card statement?
- When you place an online order, your credit card statement will show charges made payable to Righteous Clothing Agency, LLC.
Sales Tax
Righteous Clothing Agency has met the threshold for economic nexus in several states and as a result is required to collect and remit sales tax to that state. If your order has sales tax calculated on it, that order is being shipped to a state where we have economic nexus. If you believe that you should not be charged sales tax. Please contact customer service to discuss your options.
Payment Methods
What are my payment methods?
We accept Visa, Master Card, American Express, and Discover cards.
Apparel Sizing & Colors
All apparel products have a size chart included on the product detail page, as long as the information is available from the manufacturer. Please review this information to ensure you are purchasing the appropriate size.
Colors may display differently on your monitor than what is actually printed. We do our best to make sure the image on the product listing is identical to the image you order, however small variations in color can and will occur. The images on our website are as accurate as possible. However, different monitors may cause colors to vary slightly.
Disclosures
Copyright:
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Righteous Clothing Agency, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Righteous Clothing Agency’s express prior written consent.
Trademark:
All product names, logos, brands, trademarks and registered trademarks are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.
Disclaimer:
This site is provided by Righteous Clothing Agency on an “as is” basis. Righteous Clothing Agency makes no representations or warranties of any kind, express or implied, as to the operation of the site, information, content, materials or products, included on this site. To the full extent permissible by applicable law, Righteous Clothing Agency disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Righteous Clothing Agency will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.